ACADEMY POLICIES

*COVID POLICIES*

During these unprecedented times, we are committed to providing the highest level of instruction and support for our students and families, while also ensuring we respect and support our incredible teaching staff. To that end, we have the following policies in place while we navigate the challenges of Covid:

-Masks must be worn at all times inside our studio.

-Anyone exhibiting symptoms of Covid must NOT enter our studio. Students with Covid who feel well enough to have a lesson will have the option of having an online lesson at their regularly scheduled lesson time, which will not count against their makeup lesson allowance.

-Tuition refunds or credits will not be given if a student chooses not to continue in-person lessons. However, students will be given the option to switch to online lessons at any time. In order to retain the best high-caliber teaching staff, we must ensure we respect the time and commitment our teachers make to our academy and to our students.

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Cancelation & Makeup Policy (Fall/Spring Semesters only. Summer Semester has a separate policy.): As a courtesy, BAMA offers up to two makeup lessons per semester if the below procedures are strictly followed. Students starting after the 9th week of a semester will be eligible for ONE makeup lesson. In order to retain top quality faculty, BAMA must strictly adhere to this policy. Please respect the commitment our teachers have made to you and to our academy. 

  • All cancelations must be made at least 1 full business day (24 hours) in advance. Same-day cancelations will not be eligible for a makeup. An exception may be made at the discretion of BAMA in the event of sudden illness, in which case BAMA must be notified no later than 10am. Cancelation messages received after this time will not be received by the Front Desk until studio opening.

  • BAMA must be notified of cancelations via phone or email: 201-940-2200 or hello@bergenacademy.com.  All communications relating to cancelations must be directed ONLY to this phone number or email address. Please do NOT contact the teacher.

  • Scheduled makeup lessons missed or canceled by student will not be rescheduled, and will be considered forfeited. 

  • All lessons canceled by BAMA due to teacher absence or unscheduled school closing, such as weather emergency, will be rescheduled if possible, and will not count against the two-makeup lesson limit.

  • All makeup lessons must be completed before the end of the current semester. If you are aware of a cancelation near the end of the semester, please contact BAMA to coordinate an advanced makeup lesson.  Cancelations made in the final week of a semester will not be eligible for a makeup unless the teacher has availability. Makeup lessons will be scheduled on designated "Makeup Days". Any makeup lesson scheduled outside of these "Makeup Days" will be out of the discretion and courtesy of the teacher, but are in no way an obgliation of the teacher. Any makeup lessons not completed before the end of a semester will NOT be eligible for a refund or credit. As a reminder, makeup lessons are a courtesy extended to our students. 

Enrollment Commitment: All students must commit to the full semester of lessons. Students who start lessons in the middle of a semester must commit to the end of that semester.  The lesson time (ex. Monday 3:30-4:00) is decided upon and agreed to by the student upon enrollment.  Each student’s lesson time will remain the same for the entire semester.  No scheduling change is allowed once the semester has begun.

 

Withdrawal Policy:  

  • New Students: Students who are new to BAMA are allowed to withdraw within the first 4-week (30 day) trial period.  BAMA will fully refund the remaining tuition if a withdrawal is made with written notice within the first 30 days of the first lesson. After the 30-day trial period passes, no tuition refunds will be given. This policy does not apply to students who have already been enrolled - current students may withdraw only after completion of a semester.

  • Current Students: For students who have been enrolled at BAMA, withdrawal from lessons is allowed only after completion of a semester. 

  • Spring Semester withdrawals: Due to high demand of our lessons and limited availabilities, all the scheduling work of each year’s Spring Semester is done before January.  If a student wishes to withdraw from Spring Semester, BAMA must be notified no later than January 6th.

Tuition Payment: Tuition and fees are due at the beginning of each semester before the first lesson.  A $30 late fee will be applied if tuition is not paid by the second lesson. Please note that due to high demand of our teachers, lesson time(s) cannot be reserved without tuition payment or deposit.

 

Registration Fee: A non-refundable fee of $40 per student is required yearly at the time of registration.

 

Recital Fee: A fee of $40 per student is collected at the beginning of each spring semester with tuition. The $40 recital fee will be refunded at the end of the semester if the student chooses not participate in the recital and notifies us by the notification deadline of 4 weeks before the recital date. There will be no refunds of the recital fee after this date.

 

Books/Materials: Books and lesson materials are not included in the tuition.  If you wish to order books or materials through BAMA, please fill leave your credit card on file at the Front Desk.  BAMA can NOT order any books or materials for students without a credit card on file.

 

Pre-registration Deposit: Pre-registration is available to currently enrolled students in Spring Semester to reserve a lesson spot for the following school year.  A non-refundable deposit of $150 is required for each reserved lesson spot. There are NO REFUNDS for this deposit. 

 

Returned Check Fee: Returned checks will be charged a $30.00 returned check fee.

Child Welfare: BAMA does not assume responsibility of student safety/security when parents choose to leave them unattended at the school. Although we strive to create the safest environment possible, teachers and office staff cannot supervise children except during their scheduled lesson time.  Parents with students under the age of 5 are asked to remain in the building during lessons.  Students are not to be left unattended at the school before or after their lesson. If dropping off your child, please be prompt with pickup.

 

Injuries: Parents, legal guardians of minor students, and adult students waive the right to any legal action for any injury sustained on school property resulting from normal lesson activity or any other activity conducted by the students before, during, or after lesson time.

 

Photo Release: By enrolling your child, you grant permission for photographs and/or videos of your child to be used in brochures, web sites, posters, advertisements and other promotional materials the school creates, unless you notify us otherwise. You also grant permission for BAMA to copyright such photographs and videos in its name.  All photographs are to be used in a professional manner only.